Shipping & Delivery
FREE SHIPPING to UK customers on all orders over £75 +VAT (offer does not apply to wholesale orders) orders below this value will be charged £4.50 shipping. Items received by 12noon are shipped same day by Royal Mail 48hr tracked. Shipping takes normally 48hrs to the UK mainland but is occasionally affected by delays. If you opt for the 24hr tracked service, this normally takes 24-48hrs. we cannot guarantee delivery within 24hrs WORLDWIDE shipping by Royal Mail AIR or AIRSURE, delivery times vary by country. Costs are calculated by weight of goods. Shipping costs are calculated at checkout before you enter payment detail. WHOLESALE shipping costs calculated by weight and delivery location.
Returns & Replacements
If you have changed your mind on the product you have ordered, please return it in its unused state and original packaging within 30days of receipt to: ONE GREEN BOTTLE PO Box 5422, Hove, East Sussex, BN52 9AU Please include your name and post code details and we will credit the value of the goods on return. If your goods are faulty please see product warranty and faulty returns below
Privacy & Security
We do NOT share our customer database with any 3rd party.
New Wholesale Customers
Contact us now for a Trade Login account. Please register as a new customer and then send us an email explaining why you would like to become a wholesale customer. We will set your account to a wholesale user and send you a confirmation email. You can then order bottles at wholesale prices on the website. Contact us on <a href="mailto:firstname.lastname@example.org">email@example.com</a>
<strong>What is the minimum order quantity?</strong> To qualify as a wholesale customer you will need to have a regular demand for our products and there is a minimum order quantity value of £180 per order excl VAT. Wholesale customers should order a minimum of 6 times per year. <strong>Is VAT included in the price?</strong> VAT is included but a breakdown shown at checkout. <strong>What is the cost of delivery?</strong> Delivery is Free of Charge for UK customers <strong>Do you have any marketing materials or point of sale information?</strong> Yes we can provide you with posters, standup cards, flyers an hi resolution images. <strong>Do you have an image library?</strong> Yes, let us know which images you would like and we will send you access to the image library.
Product Warranty and faulty returns
We maintain a 12month warranty for manufacturing faults. Please send a photo and email to firstname.lastname@example.org and give details of your order number or the name the product was ordered under and a description of the fault. <strong>If we need you to return the items we will send you a prepaid returns form. We cannot cover damage through excessive wear and tear</strong>