Returns and Delivery

Shipping & Delivery

FREE SHIPPING to UK customers on bottles (except SALE)

Items received by 12noon are shipped same day by Royal Mail 24hr tracked. Shipping takes normally 24hrs to the UK mainland but can take upto 48hrs or slightly longer for Scottish Highlands, Channel Islands and Northern Ireland. We cannot guarantee delivery within 24hrs. Caps are shipped by 2nd class tracked 48hr service

WORLDWIDE shipping by Royal Mail AIR or AIRSURE, delivery times vary by country. Costs are calculated by weight of goods. Shipping costs are calculated at checkout before you enter payment detail. WHOLESALE shipping costs calculated by weight and delivery location.

Brexit VAT and export VAT

Channel Islands
We are unable to process refunds of VAT to Channel Islands customers. Whereas we have processed returns in the past it takes around 45 mins to process through all of of our accounts.

Wholesale EU customers
We can supply DDP or DAP. We have excellent EU VAT processing capability with our partner UPS so we can either charge VAT and delivery with duty paid or charge 0 VAT and supply to your customs for local VAT payment

Returns & Replacements

If you have changed your mind on the product you have ordered, please return it in its unused state and original packaging within 30days of receipt to:

ONE GREEN BOTTLE
Lady Bee Marina 15
Shoreham Port
Southwick
Sussex,
BN42 4BW

Please include your name and post code details and we will credit the value of the goods on return.

If your goods are faulty please see product warranty and faulty returns below

Privacy & Security

We do NOT share our customer database with any 3rd party.

New Wholesale Customers

Contact us now for a Trade Login account.
Please register as a new customer and then send us an email explaining why you would like to become a wholesale customer. We will set your account to a wholesale user and send you a confirmation email. You can then order bottles at wholesale prices on the website.

Contact us on admin@onegreenbottle.com

Wholesale FAQs

What is the minimum order quantity?
To qualify as a wholesale customer you will need to have a regular demand for our products and there is a minimum order quantity value of £220 per order excl VAT. Wholesale customers should order a minimum of 6 times per year.

Is VAT included in the price?
VAT is included but a breakdown shown at checkout.

What is the cost of delivery?
Delivery is Free of Charge for UK customers

Do you have any marketing materials or point of sale information?
Yes we can provide you with posters, standup cards, flyers an hi resolution images.

Do you have an image library?
Yes, let us know which images you would like and we will send you access to the image library.

Product Warranty and faulty returns

We maintain a 12 month warranty for manufacturing faults. Please fill in this form with information about the fault.

If an item has arrived with you faulty, then get in touch with the order number and clear photos of the issue. We will need you to return the items and we will send you a prepaid returns form.

We cannot cover damage through excessive wear and tear.