Warranty Form click here

If you have any warranty issues, please complete the form and we will aim to get back to you with a resolution within 24hrs – Mon to Fri

If you wish to return any items, please return to the address below. Items must be unused and in their ‘New’ condition complete with their original packaging. please include your name and order number.

Please return to:

Onegreenbottle Ltd

15 Lady Bee Marina

Shoreham Port


BN42 4BW

Any used items will NOT be refunded. We do not offer free returns service.

If your product is faulty. Please contact with details of the problem. Please NOTE: we do not cover accidental damage. If we need items returned we will cover return costs.

Please see our terms and Conditions of Sale relating to returns below.


CANCELLATION AND RETURNS POLICY nb: bespoke or personalised products cannot be returned or refunded after they have been processed or despatched

1 If you wish to cancel your order:
(a) you can notify us by email to before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a refund. The costs of returning goods to us shall be borne by you.
3 Upon receipt of the goods we will give you a refund of the amount paid for the items or store credit as required.
4 The rights to return the goods to us as referred to in clause 3 will not apply in the following circumstances: – in the event that the product has been used to any products that we have made or customised specifically for you

The provisions of this clause 4 do not affect your statutory rights.